Close IT tickets before they reach your queue.
Deskwave is an AI agent that lives in Slack. It answers employee IT questions, resets passwords, and escalates only when it needs to — so your team stops drowning in tickets and starts shipping projects.
Locked out of Figma again 😩 can IT reset my password?
Hey Jamie — I can reset your Figma SSO password. To confirm it’s you, I just sent a code to your recovery email. Paste it here when it arrives.
387201
Verified ✅ — temp password sent to your recovery inbox. You’ll be asked to set a new one on sign-in. Anything else?
Trusted by IT teams at fast-growing companies
IT is drowning in the same 20 questions.
Password resets. App access. “How do I connect to the VPN?” Your IT team spends 60% of their week answering questions they’ve answered a hundred times before — while real projects pile up.
of IT tickets are repeat questions with a documented answer
average time to resolve a simple password or access request
more tickets as headcount grows — but IT rarely grows with it
Built for IT, not for demos
An agent that earns its spot on your team.
Resolves in Slack, not in a portal
Employees DM the agent or @-mention it in a channel. No new app, no new login, no ticket form to fill out.
Actually does the work
Connect Azure AD or Google Workspace and the agent resets passwords, verifies identity via MFA, and sends temp credentials to recovery email — never in chat.
Learns from what you already have
Point it at Confluence, Google Drive, or upload your runbooks. The agent cites its sources every time, so you know exactly what it told someone.
Escalates when it should
When the agent isn’t confident, it opens a ticket with the full context, routes it to the right person, and tells the employee who’s on it.
Tenant-isolated by design
Every query is scoped to your organization. No PII in logs. Password resets require MFA verification with automatic lockout after 3 failures.
Pay for resolutions, not seats
Credits are only spent when the agent actually helps. Failed resolutions, test queries, and the “Ask Deskwave” sandbox are always free.
How it works
Live in your workspace by lunch.
Install in Slack
One-click OAuth. The agent joins your workspace and listens on #it-help or DMs. No port forwarding, no webhooks to configure.
Teach it your stack
Upload docs, paste URLs, or connect Confluence. The agent indexes everything, cites sources, and tells you when it’s missing context.
Watch tickets disappear
Employees get instant answers. You get a dashboard showing what the agent resolved, what it escalated, and where your knowledge has gaps.
The agent that decides
Resolves what it can. Escalates what it shouldn’t.
Deskwave is confidence-aware. When the agent knows the answer, it answers — fast. When it doesn’t, it opens a ticket with full conversation context so your IT team starts solving, not investigating.
- Every answer cites its source — employees can verify, admins can audit.
- Configurable confidence threshold — tune how eagerly it answers.
- Knowledge gap reports tell you which questions your docs don’t answer yet.
- Resolved"I forgot my Figma password"Verified via MFA, temp password via recovery email
- Resolved"How do I connect to the VPN from home?"Cites VPN runbook from Confluence
- Escalated"Can I get access to the marketing Notion?"Ticket created with context, routed to IT Ops
- Resolved"What's the WiFi password in the NYC office?"Answered from onboarding doc
- Escalated"My laptop is bricked"Needs a human + a loaner
Loved by IT leads
Less firefighting. More shipping.
“We deployed Deskwave on a Friday. By Monday it had answered 180 questions without us touching a ticket. Our IT lead asked if she could finally take a real lunch.”
“The difference from other bots is that it actually does things. Password resets, group access, onboarding checklists — my team hasn't touched a Figma lockout ticket in weeks.”
“I was skeptical about citations but they matter more than I thought. Every answer links back to our runbook — I can see at a glance if the agent went off-script.”
Pricing
Pay when the agent resolves. Not per seat.
Every plan includes unlimited employees in Slack. You only pay for what the agent actually does. Unused credits roll over for a month.
Free
Try the agent with your team.
- Slack-native agent
- Up to 10 knowledge articles
- Cited answers from your docs
- 1 admin seat
Starter
For small teams getting traction.
- Everything in Free
- Unlimited knowledge articles
- Ticket escalation + reply in dashboard
- Unlimited admin seats
Growth
Most teams start here.
- Everything in Starter
- Password reset (Azure AD / Google Workspace)
- Confluence + Drive sync
- Per-user credit limits
Business
For scaling IT orgs.
- Everything in Growth
- SSO + audit logs
- Custom integrations
- Priority support + onboarding
Simple resolutions cost 0.5 credits · password resets cost 2.0 · failed resolutions are always free.
FAQ
Questions, answered.
Is this just ChatGPT in Slack?
No. Deskwave is an agent — it retrieves from your knowledge, takes actions (password resets, access requests), creates tickets, and cites every answer. A general chatbot can't reset an Azure AD password or know your VPN runbook.
What does the agent do when it doesn't know?
It tells the employee honestly, opens a ticket with full conversation context, and routes it to your IT team. You see exactly why it escalated and what it tried.
How does pricing actually work?
You pay per resolution, not per seat. Simple FAQ answers cost 0.5 credits, most resolutions cost 1.0, and actions like password resets cost 2.0. If the agent fails, it doesn't cost a credit.
Which identity providers do you support?
Azure AD / Entra ID and Google Workspace at launch. We add others based on customer demand — tell us what you use.
Where does my data live?
All data stays in your tenant-isolated database. We never train models on your data. Uploaded documents are embedded and stored only for retrieval. You can delete any knowledge source instantly.
What happens if the agent resets the wrong password?
It can't — every password reset requires identity verification via a code sent to the employee's recovery email, plus MFA. Three failed attempts triggers a lockout and an alert to IT admins.
Do I need engineers to set this up?
No. Install the Slack app, paste a Confluence URL or upload some runbooks, and you're live. Most teams are resolving tickets within an hour.
Give your IT team their week back.
Install Deskwave in Slack in under 5 minutes. Free plan, no credit card, real resolutions today.